Terms of Service

Last updated: August 26, 2026

These Terms of Service ("Terms") govern your use of Printora, a cloud print monitoring and billing platform operated by Orazen ("we", "our", "us"). By accessing or using Printora, you agree to be bound by these Terms.

1. Service Description

Printora provides:

Cloud-based printer fleet monitoring via SNMP and a fleet agent.
Meter reading collection, storage, and billing calculations.
GST-compliant invoice generation and e-invoice IRN submission.
Toner and supply level alerts via email and WhatsApp.
Fleet reporting and analytics.

2. Account Registration

You must provide accurate, complete registration information.
You are responsible for maintaining the security of your account credentials.
You must notify us immediately of any unauthorized access to your account.
One account per business entity. Sharing credentials across organizations is prohibited.

3. Acceptable Use

You agree NOT to:

Use the service for any unlawful purpose or in violation of applicable laws.
Attempt to access other users' data, accounts, or systems.
Interfere with or disrupt the service, servers, or networks.
Use automated tools to scrape, crawl, or extract data beyond normal API usage.
Resell or redistribute the service without written authorization.
Use the e-invoice feature to submit fraudulent or fictitious invoices to government portals.

4. Subscription & Billing

Printora offers tiered plans (Free, Starter, Growth, Enterprise) with device limits and feature gating.
Paid plans are billed monthly in advance via Stripe.
Plan upgrades take effect immediately; downgrades at the next billing cycle.
Overage (devices exceeding your plan limit) will gate new device additions until you upgrade.
Printora Pay (invoice collections) incurs a per-transaction fee as disclosed at checkout.

5. Data Ownership

            Your data stays yours. All printer data, meter readings, invoices, and customer information you enter into Printora belongs to you. We will never use your data for purposes other than providing the service to you.
        

You grant us a limited license to process your data solely to provide the service.
You may export all your data at any time (CSV and JSON formats).
Upon account deletion, all your data is permanently erased within 30 days.

6. Service Availability

We target 99.9% uptime for paid plans.
Scheduled maintenance windows will be announced 48 hours in advance.
We are not liable for downtime caused by factors outside our reasonable control (internet outages, force majeure, third-party service failures).

7. Intellectual Property

Printora, its code, design, and branding are the intellectual property of Orazen.
You retain all rights to your data and the content you create using the service.
We may use anonymized, aggregated data for product improvement and research.

8. Limitation of Liability

To the maximum extent permitted by law:

Printora is provided "as is" without warranties of any kind.
We are not liable for indirect, incidental, special, or consequential damages.
Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
We are not responsible for losses arising from inaccurate meter readings, missed alerts, or IRS/e-invoice submission failures caused by third-party APIs (GSP providers, NIC portal).

9. Indemnification

You agree to indemnify and hold harmless Orazen from any claims arising from your use of the service, your violation of these Terms, or your violation of any law or third-party rights.

10. Termination

You may cancel your account at any time from Settings.
We may suspend or terminate your account for violation of these Terms with 7 days' notice.
Upon termination, your right to use the service ceases immediately. Data export remains available for 30 days.

11. Dispute Resolution

Any disputes shall be governed by the laws of India. Disputes shall first be resolved through good-faith negotiation; if unresolved within 30 days, they shall be submitted to arbitration in accordance with the Arbitration and Conciliation Act, 1996, seated in Hyderabad, India.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice at least 14 days before they take effect. Continued use of the service after changes take effect constitutes acceptance.

13. Contact

For questions about these Terms:
Email: legal@orazen.online
Operator: Orazen